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QLG Connect · Agent operations infrastructure

Inbound call growth,under control.

Approved insurance agents and agencies use QLG Connect to manage prepaid call inventory, request delivery changes, complete required training, and report outcomes from one controlled workspace.

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Agency approval requiredApp-based MFAHuman-reviewed activation
Illustrative data · Agent workspace

Call delivery

Agency account

Confirmed live

Available

32

Daily cap

20

Today

8

Requested stateOn · 20 daily
QLG-confirmed stateOn · 20 daily
Last confirmed today at 2:14 PMNo pending requests
Setup

Training complete

4 of 4 assigned modules

Activity

8 calls delivered

12 call slots remain today

01Agency approval required
02Requested and confirmed states
03Call-level outcome reporting
04Versioned account records

The platform

Know what was requested. Know what is active.

QLG Connect keeps agent requests separate from confirmed delivery state, so operational changes stay visible without giving users direct access to routing infrastructure.

01

Delivery controls

Request delivery status and cap changes while keeping the requested state separate from QLG-confirmed routing.

02

Prepaid inventory

Review order status, available call balance, and delivery usage from one account record.

03

Call records

Follow delivered calls by QLG call ID, destination, delivery time, and account activity.

04

Outcome reporting

Submit dispositions tied to specific calls so quality reviews begin with traceable records.

How it works

One disciplined path from application to delivery.

Each stage has a clear owner, recorded status, and deliberate gate. Approval never silently becomes activation.

  1. STEP 01

    Apply and verify

    Create a protected account and submit agency, licensing, and delivery information for review.

  2. STEP 02

    Complete setup

    Accept the assigned agreements and finish the exact training required for your account.

  3. STEP 03

    Fund and launch

    Purchase a prepaid call allotment after QLG Operations approves and provisions the account.

  4. STEP 04

    Manage and report

    Review delivery, request controls, and send call outcomes back through one operating surface.

Operational accountability

Calls and dollars tied to records.

Order status, available inventory, call IDs, delivery state, and submitted outcomes remain connected inside the account record.

Unknown is never treated as zero.

Delivery request

Requested is not confirmed.

A submitted change stays visibly pending until QLG verifies the effective delivery state.

RequestedConfirmed

Inventory visibility

Purchased calls, delivered calls, adjustments, and available balance remain distinguishable.

Outcome traceability

Dispositions connect to QLG call IDs so quality reviews start with a shared record.

Standards & security

Controlled access from the first step.

QLG Connect is a separate customer platform with protected account access, exact setup records, and human review before activation.

Protected account access

Verified email and authenticator-app MFA are required for production accounts.

Versioned records

Agreements, required training, and acceptance records stay tied to exact versions.

Human-reviewed activation

Approval and activation are separate. QLG Operations reviews every account before delivery begins.

Q.

QLG Media

Parent company

Built and operated by QLG Media LLC

Trusted brands. High-intent conversations. Measurable growth.

QLG Connect is the agency operating platform of QLG Media LLC, a customer-acquisition company serving insurance distribution partners.

Visit QLG Media

For approved insurance professionals

A clearer way to operate inbound call delivery.

QLG Connect is an agency platform, not a consumer insurance website.

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